When do you deliver your turkeys?
We deliver our turkeys nationwide as close to Christmas as our courier companies allow. For Christmas 2023, delivery will be on Friday 22nd December. Our courier company is instructed to leave a card & attempt a second delivery later the same day if your delivery is missed; if you have a preferred safe place where the delivery can be left, please let us know so we can pass on the instructions.
Can I collect my order from the farm? Can I collect from anywhere else?
Yes, this year we are running a Drive thru Collection on 22nd December and hosting our very own Christmas Fayre on 23rd December!
Yes, we run a Click & Collect service with Harvey Nichols in Knightsbridge and Manchester. Your order will be ready to collect from the Hamper Desk from 22nd – 24th December - check the store opening hours for closing times.
How are they packaged?
- Farm Gate Collection: When you collect from our Christmas Fayre on the farm, your turkey will come in a handy carry-box which also includes fresh herbs, a pop-up timer & cooking instructions.
- Home Delivery: To ensure your turkey arrives in perfect condition, it comes in its box with fresh herbs and pop up timer inside a insulated outer box.
- Harvey Nichols Click & Collect: your turkey will be packaged in its box and placed in a insulated outer box, along with any accompaniments. This box will then be labelled with your name, ready for you to collect from the 5th floor at Harvey Nichols Knightsbridge.
What if I have a complaint or issue?
In the unlikely event of your order not arriving before the specified time, check your email for communication from our courier & double check the delivery address on your order confirmation. The Turkey Team are on 01628 499980 and we will be able to help find missing orders, we appreciate just how important your turkey is.
We take pride in our customers’ satisfaction. In the unlikely event that you are not 100% happy with your turkey, or any item in your order, please email us at turkeys@copas.co.uk and include as much information as possible including photographs of the bird, box, barcode & wing tag where necessary. Please note we are closed until 4th January but we prioritise customer issues as soon as we return.
